Five9 Dialer Administrator

Job Summary

A company is looking for a Dialer Administrator.

Key Responsibilities

• Manage Five9 user profiles, skills, campaigns, and IVR scripts
• Utilize SQL for querying and managing contact center data
• Resolve platform issues and optimize call flows for efficiency

Required Qualifications

• 5+ years of experience in a Contact Center environment
• Hands-on experience with Five9 Administrator Console
• Proficiency in SQL for data extraction and validation
• Advanced skills in Microsoft Excel, including VLOOKUP and Pivot Tables
• Understanding of IVR and basic call flow management