Five9 Implementation Engineer

Job Summary

A company is looking for a Senior Implementation Engineer - Five9/CCaaS solutions.

Key Responsibilities

• Configure Five9 VCC and IVA applications according to specifications and best practices
• Build and maintain campaigns, queues, and system settings, and implement various Five9 features
• Perform configuration testing, build API integrations, and troubleshoot issues across Five9 components

Required Qualifications

• BA/BS in computer science, IT, engineering, or equivalent experience
• 3+ years of experience as a Contact Center Professional Services Consultant
• 3+ years of hands-on experience with the Five9 Intelligent CX Platform
• 1+ year of experience with CRM integrations such as Salesforce and ServiceNow
• Developer skills in building APIs and writing custom JavaScript/HTML/CSS