Fleet Services Coordinator II

Job Summary

Supporting the growth of the company, the full-time Fleet Services Coordinator II will manage the maintenance transaction lifecycle, ensure accurate documentation, and provide excellent customer service while working remotely in Connecticut, New Hampshire, or Massachusetts.

Key responsibilities:

• Manage the follow-up maintenance transactions from origination until the customer unit is in the control of the repair technician
• Document all customer contacts accurately in Cox Fleet systems and maintain timely communication with customers
• Proactively schedule preventative maintenance and repairs, fostering positive relationships with customers and field operations

Required qualifications:

• High School Diploma/GED with 3 years of experience in a related field, or a combination of education and experience
• Strong organizational skills and ability to manage multiple tasks effectively
• Proficient in Excel and data entry; ability to learn new IT systems
• Common knowledge of the trucking industry and experience in fleet maintenance is preferred
• Ability to work independently and collaboratively within a team environment