FLEX Application Support Analyst

Job Summary

A company is looking for a FLEX Application Support Analyst.

Key Responsibilities

• Provide level 1 problem determination and support for the FOSSE PMS and integrated applications
• Initiate escalations for severe issues and document incidents in the Service Now tool
• Act as the customer advocate for the FOSSE PMS application and prioritize incidents accordingly

Required Qualifications

• 3+ years of experience in hospitality or hotel PMS system support, or customer service business application support
• Experience in call/customer care center environments
• High school diploma or equivalent (GED)
• Proficiency in Microsoft Outlook, Excel, Internet Explorer, and Word
• Core working knowledge of a PMS system is preferred