Flight Operations Support Lead
Job Summary
Providing expert-level support, the remote Member Support Flights Lead will manage escalations related to flight operations, utilize GDS and NDC systems for troubleshooting, and collaborate with teams to enhance training initiatives.
Key responsibilities
- Handle escalations from Member Support regarding flight operations and booking issues
- Utilize GDS (Amadeus) and NDC systems to resolve complex booking errors
- Analyze trends in escalations to identify issues and recommend process improvements
Required qualifications
- Proven experience in flight operations support or airline booking teams, preferably in an OTA or TMC environment
- Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms is a plus
- Strong understanding of airline ticketing rules, fare constructions, and industry regulations
- Knowledge of airline policies on schedule changes and Irregular Operations (IROPS)
- Demonstrated ability to collaborate across teams and drive training initiatives
Complete Job Description
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