Flight Support Lead

Job Summary

A company is looking for a Flight Support Lead.

Key Responsibilities

• Provide expert-level support and handle escalations related to flight operations and booking issues
• Utilize knowledge of GDS and NDC reservation systems to troubleshoot errors and assist with complex bookings
• Collaborate with teams and airline partners to develop training initiatives for staff

Required Qualifications

• Proven experience in flight operations or airline booking teams, preferably in an OTA or travel management environment
• Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms is a plus
• Strong understanding of airline ticketing rules, fare constructions, and industry regulations
• Knowledge of airline policies on schedule changes and Irregular Operations (IROPS)
• Ability to work a flexible schedule, including overnight shifts and weekends