Florida Bilingual Customer Service Representative

Job Summary

Seeking a full-time remote Florida Bilingual Customer Service Representative, who will manage incoming calls from New York City residents, addressing service-related inquiries and creating work orders while providing a positive and professional customer experience.

Key responsibilities:

• Actively listen to callers to understand their concerns and create a positive customer experience
• Address inquiries related to city services, create work orders, and document resident complaints accurately
• Direct requests to the appropriate department and maintain a professional demeanor with all customers

Required qualifications:

• High school diploma or GED with a minimum of 2 years of customer service experience; or an Associate degree with at least 1 year of experience
• Bilingual in Spanish with a strong command of the English language
• High level of computer proficiency
• Open and flexible availability, including evenings and weekends
• Must reside in the state of Florida