Florida Care Management Coordinator
Job Summary
Providing essential administrative support, the full-time Care Management Support Coordinator II will perform outreach, answer inbound calls, and schedule services for members while working remotely.
Key responsibilities
- Conduct outreach to members to assist with care plans, resources, and scheduling inquiries
- Serve as the primary contact for members and providers, addressing inquiries and explaining care plan procedures
- Document and maintain non-clinical member records in compliance with state and regulatory guidelines
Required qualifications
- High School diploma or GED
- 1 - 2 years of related experience in care management or customer service
- Knowledge of health plan activities and community resources
- Ability to assist with Social Determinants of Health (SDOH) needs
- Experience with telephonic interactions with members
Complete Job Description
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