Florida Contact Center Representative

Job Summary

To enhance patient experience, the full-time Florida Contact Center Representative will build relationships with patients via telephone or Microsoft Teams, accurately schedule medical appointments, and meet performance metrics while working remotely.

Key responsibilities

• Builds relationships with patients, consumers, and co-workers through effective communication
• Accurately schedules patients for medical office visits and hospital procedures
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics

Required qualifications

• High School Diploma or equivalent
• Proficient in computer programs including Email, PowerPoint, Excel, and Word
• Experience in a medical setting or healthcare-related role
• Knowledge of TJC requirements and local, state, and federal regulations
• Call Center or telephonic experience for inbound and outbound calls