Florida Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive meaningful adoption of the platform through effective onboarding and integration into instructional routines
• Achieve measurable outcomes by hitting key metrics related to usage, renewals, and revenue retention
• Deepen strategic relationships within school systems and create scalable resources to support customer success

Required Qualifications

• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation
• Proficiency with CRMs and customer success tools such as Gong or Salesforce
• Experience in K-12 education, ideally as a classroom teacher or instructional coach (preferred)
• Relentless ownership and operational excellence in managing accounts
• Instructional fluency with an understanding of educators' needs and school operations