Florida Customer Support Specialist

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with orders and guide new customers on placing orders online
• Document issues and perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology driven with experience using Microsoft Outlook, Excel, Word, and phone systems
• Document manipulation experience
• Ability to maintain a high level of work product in stressful situations
• Typing speed of at least 55 wpm