Florida Escalations Customer Service Rep

Job Summary

A company is looking for a Remote Escalations Customer Service Representative II.

Key Responsibilities

• Provide excellent and accurate customer service while handling escalated calls
• Ensure timely resolution of customer cases and maintain thorough knowledge of company policies
• Support other operations during heavy workloads or absences

Required Qualifications

• Must reside in Florida
• Must be at least 18 years old
• High School Diploma or equivalent required
• Must pass a background check and drug test
• Ability to work an 8-hour shift between 7 am - 7 pm, Monday to Friday