Florida Healthcare Customer Service Representative
Job Summary
Seeking Project-Based Healthcare Customer Service Representatives, the full-time role will support inbound calls from members and providers regarding healthcare inquiries, ensuring a positive experience while working remotely.
Key responsibilities
- Actively listen to callers to understand their concerns and provide accurate information related to healthcare services and benefits
- Assist with account-related updates and guide callers through available options while maintaining engagement
- Document all interactions thoroughly and follow compliance requirements to support quality performance
Required qualifications
- High school diploma or equivalent, with a minimum of 6 months of relevant customer service experience preferred
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings and weekends, as needed
- Ability to work additional hours, including overtime, based on business needs
Complete Job Description
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