Florida Licensed Bilingual Service Manager

Job Summary

A company is looking for a Bilingual Service Delivery Manager.

Key Responsibilities

• Lead, coach, and motivate remote teams while managing staffing levels and performance evaluations
• Ensure operational excellence by meeting budget, quality, productivity, and satisfaction goals
• Develop and document standard operating procedures (SOPs) and maintain compliance with policies

Required Qualifications

• Minimum 5 years in travel, lifestyle, or hospitality services
• Minimum 5 years managing teams of 15+ in a call center environment
• Relevant Supervisor Travel Industry Certification required
• Bachelor's degree or equivalent experience required
• Proficient communication in English and French (verbal and written) required