Florida Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent - MSFH.

Key Responsibilities

• Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
• Provide courteous, professional, and accurate assistance to callers
• Adhere to program guidelines, policies, and call-handling procedures

Required Qualifications

• Reliable Internet: A stable, wired internet connection with a minimum speed of 20 Mbps download and 5 Mbps upload
• Professional Equipment: A high-quality wired headset, keyboard, and mouse are required
• Schedule Availability: Must be available to work Monday through Friday, from 8:00 AM to 5:00 PM ET
• Residency Requirement: Preferred candidates from Florida, Tennessee, and Texas
• Background Check: Ability to pass a Level 2 background check