Florida Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers in a remote environment.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing while offering additional products
• Provide expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers involved in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles; opportunity to gain it during training
• Ability to multitask and navigate multiple computer systems
• Customer service experience preferred
• Must have a designated workspace free from noise and distractions for remote work