Florida Licensed Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist to provide customer support in a remote environment.

Key Responsibilities

• Respond to inbound calls and chats, providing accurate information on policies and resolving inquiries
• Process tasks related to policy updates, endorsements, and cancellations while meeting service level agreements
• Collaborate with team members to enhance client experience and participate in training and meetings

Required Qualifications

• Two years of agency experience in Personal Lines insurance or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations preferred
• An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred
• Ability to manage multiple tasks efficiently and maintain high accuracy
• Self-motivated and able to maintain productivity without direct supervision