Florida Licensed Call Center Supervisor

Job Summary

To elevate customer satisfaction and operational success, a full-time Florida Licensed Call Center Supervisor will lead, coach, and support remote call center agents while monitoring performance metrics and conducting training sessions.

Key responsibilities

• Lead, coach, and support remote call center agents to ensure high-quality service delivery
• Monitor daily call flow, performance metrics, and service levels
• Conduct virtual team meetings, training sessions, and performance reviews

Required qualifications

• Must have 1 year or more of recent call center leadership experience
• Excellent communication and conflict-resolution skills
• Ability to work any shift within 8 AM-9 PM EST/CST, Monday-Friday
• Tech-savvy and comfortable navigating multiple systems
• Reliable high-speed internet and a quiet workspace (no mobile hotspots allowed)