Florida Licensed Care Specialist

Job Summary

A company is looking for a Member & Provider Care Specialist to join their Member & Provider Escalations team.

Key Responsibilities

• Handle inbound and outbound communications with members or providers
• Manage assigned caseload and queue work through efficient dashboard management
• Identify, investigate, and resolve issues within determined SLAs

Required Qualifications

• 1+ years in customer support, healthcare, tech and/or related field
• Experience in a fast-paced environment
• 6+ months of member and customer service experience
• 1+ year of escalations experience in a customer service environment
• High school diploma or GED