Florida Licensed Collections Specialist

Job Summary

Florida Licensed Collections Specialist, responsible for providing exceptional customer service and account resolution while handling high volumes of calls in a full-time remote position.

Key Responsibilities

• Provide customer service and assist with account resolution by communicating account information and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while maintaining clear documentation of all interactions
• Ensure compliance with relevant regulations and maintain assigned productivity and performance standards

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Ability to work from home with a quiet workspace and high-speed internet connection
• Must reside in one of the specified states: FL, GA, MO, NE, NC, SC, TN, TX, or VA