Florida Licensed Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Florida Licensed Consumer Experience Specialist will adhere to established workflows and maintain thorough knowledge of department services while working remotely.

Key responsibilities

• Resolve consumer inquiries and document interactions in relevant technology systems
• Initiate insurance eligibility and ensure timely authorization procurement for reimbursement
• Assess department schedules to maximize resource utilization and avoid scheduling conflicts

Required qualifications

• High School diploma or equivalent required; Associate degree preferred
• Minimum of 1 year experience in a call center or customer service environment required
• Ability to articulate the mission of the organization and demonstrate a commitment to customer service
• Proficiency in Microsoft Office Suite and familiarity with CRM and electronic health record systems
• Bilingual in Spanish preferred