Florida Licensed Contact Center Rep

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Rep will build relationships with patients and co-workers via phone and Microsoft Teams, while accurately scheduling appointments and meeting performance metrics in a fully remote environment.

Key responsibilities

• Build relationships with patients and co-workers through effective communication
• Accurately schedule medical appointments and procedures while meeting performance metrics
• Transfer callers to appropriate departments as needed

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a lead role in a medical or healthcare setting (preferred)
• Proficiency in computer programs including Email, PowerPoint, Excel, and Word
• Experience in various clinical areas, either inpatient or outpatient (preferred)
• Ability to handle sensitive and confidential data