Florida Licensed Contact Center Rep

Job Summary

To enhance patient experiences, the full-time Florida Licensed Contact Center Rep will build relationships with patients and co-workers via telephone or Microsoft Teams, manage scheduling processes, and ensure accurate patient registration in a fully remote environment.

Key responsibilities

• Build relationships with patients and co-workers through effective communication
• Accurately schedule patients for appointments and procedures while meeting performance metrics
• Register new patients and verify demographic and insurance information for billing accuracy

Required qualifications

• High School diploma or equivalent
• Proficient in computer programs such as Email, PowerPoint, Excel, and Word
• 1+ year of experience in a medical setting or healthcare-related role
• Knowledge of federal, state laws, and company guidelines regarding patient records
• Experience with electronic health records (EHR) is preferred