Florida Licensed Contact Center Rep

Job Summary

To enhance patient experience, the full-time Florida Licensed Contact Center Representative will build relationships with patients via phone and Microsoft Teams, manage scheduling for medical appointments, and ensure compliance with patient data regulations in a fully remote environment.

Key responsibilities

• Build relationships with patients and co-workers through effective communication and support
• Accurately schedule patient appointments and manage cancellations to maintain practitioner schedules
• Verify patient data and insurance information to ensure accurate billing and compliance with regulations

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical setting or health care-related role
• Proficiency in computer programs including email, PowerPoint, Excel, and Word
• Knowledge of electronic health records (EHR) and federal/state regulations
• Experience with call center operations, including inbound and outbound calls