Florida Licensed Customer Care Analyst

Job Summary

To support member needs, the full-time Florida Licensed Customer Care Analyst will manage escalated inquiries, grievances, and appeals while ensuring accurate documentation in HSP, all in a fully remote capacity for candidates residing in Florida or Oklahoma.

Key responsibilities

• Educate members on their rights, responsibilities, and available dental services while guiding them through the complaint and appeals process
• Accurately categorize, track, and document cases in HSP, analyzing call trends for corrective actions
• Assist with inbound and outbound call needs, ensuring compliance with corporate policies and regulatory guidelines

Required qualifications

• High school diploma or GED
• Minimum 1 year of customer service experience, preferably in a call center
• Ability to pass a Florida Level 2 background check
• Experience in the healthcare or dental industry
• Knowledge of HSP, Meditrac, and CRM systems is preferred