Florida Licensed Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to provide support to customers in a remote setting.

Key Responsibilities

• Deliver quality service and build positive relationships with callers
• Answer benefit questions regarding self-insured health plan documents
• Document all calls and resolve issues with empathy while maintaining confidentiality

Required Qualifications

• Active Health and Life Insurance License required
• High School Diploma; college education is a plus
• 3-5 years of customer service experience, preferably in a call center environment
• Minimum of two years' experience in a medical/dental/insurance environment
• Must have a high-speed internet connection and a professional isolated work area