Florida Licensed Customer Service Agent

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives
• Provide policy and coverage information, assist with policy issuance, and process policy changes accurately
• Resolve customer complaints and collaborate with internal departments to address customer needs

Required Qualifications

• High school diploma or GED
• Active Personal Lines Property & Casualty Agent License (2-20 FL)
• Ability to maintain licensure in required states based on business needs
• Prior insurance agency or carrier experience in a customer service role (preferred)
• Bilingual (Spanish/English) is a plus (preferred)