Florida Licensed Customer Service Agent

Job Summary

A company is looking for a Contact Center Customer Service Representative.

Key Responsibilities

• Respond to telephone inquiries from policyholders, beneficiaries, providers, and agents regarding insurance policies
• Provide accurate information on insurance questions by accessing and updating software system data
• Research company records to assist customers and perform routine transactions

Required Qualifications

• High school diploma or GED; six months related call center experience or training
• Ability to type at least 30 words per minute with 95% accuracy
• Experience in a call center setting is preferred
• Ability to pass background screening and drug tests
• Must have a reliable internet connection and a dedicated remote work location