Florida Licensed Customer Service Agent

Job Summary

Working remotely, the full-time Florida Licensed Customer Service Agent will manage service-related inquiries, process policy updates, and resolve customer concerns while delivering accurate and timely service to policyholders and agents.

Key Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives
• Provide policy and coverage information, including account status and transaction history
• Assist agents and policyholders with policy issuance, updates, and resolving complaints in a timely manner

Required Qualifications

• High school diploma or GED
• Active Personal Lines Property & Casualty Agent License (2-20 FL)
• Ability to maintain licensure in required states based on business needs
• Proficiency in database systems, internet applications, and Microsoft Office
• Ability to work independently and collaboratively in a remote environment