Florida Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative - Inbound Call Center (Remote U.S.) to join their team.

Key Responsibilities

• Answer incoming calls and resolve customer inquiries, complaints, and requests while adhering to policies
• Utilize automated systems for logging and retrieving information, ensuring accurate data entry
• Interact with external partners and serve as a liaison, investigating and resolving provider issues

Required Qualifications

• Minimum of a High School Diploma or GED equivalent
• 2+ years of customer service experience in a contact center or call center environment
• 2+ years of experience providing telephonic customer service
• Ability to complete fingerprinting requirements for the state of Florida
• Associates degree or higher is preferred