Florida Licensed Customer Service Rep

Job Summary

A company is looking for a Personal Lines Customer Services Representative.

Key Responsibilities

• Handle incoming calls from customers and address their issues and concerns
• Develop a comprehensive understanding of customer service policies
• Escalate issues to management when necessary for resolution

Required Qualifications, Training, and Education

• Active 2-20 or 2044 license required
• Minimum two years of experience in a customer service role
• Experience working with clients in Florida, Georgia, or North Carolina
• Knowledgeable in Auto, Home, Flood, Condo, Inland Marine/Jewelry, Builders Risk, and Reinsurance
• Call-center experience preferred