Florida Licensed Customer Service Rep

Job Summary

Florida Licensed Customer Service Rep, responsible for handling service inquiries, processing policy updates, and resolving customer concerns in a full-time remote position.

Key Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives
• Provide policy and coverage information, and assist with policy issuance and updates
• Resolve customer complaints and collaborate with internal departments for effective resolution

Required Qualifications

• High school diploma or GED
• Active Personal Lines Property & Casualty Agent License (2-20 FL)
• Ability to maintain licensure in required states based on business needs
• Proficiency in database systems and Microsoft Office
• Ability to work independently and collaboratively in a remote environment