Florida Licensed Customer Service Rep

Job Summary

To support a dynamic client service team, the full-time Florida Licensed Customer Service Representative will manage inbound client calls regarding policy inquiries, cancellations, and coverage questions while maintaining a friendly and professional demeanor in a remote environment.

Key responsibilities

• Manage inbound client calls concerning payments, cancellations, policy changes, and general service needs
• Identify opportunities to deepen client relationships and support revenue retention by recognizing unmet needs
• Enter accurate information and process updates in real time during client interactions

Required qualifications

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and able to learn new systems quickly