Florida Licensed Customer Service Rep

Job Summary

Delivering exceptional customer experiences, the full-time Florida Licensed Customer Service Representative will manage inquiries related to billing and insurance, handle inbound and outbound calls, and provide payment options while working remotely.

Key responsibilities:

• Resolve complex billing and insurance issues through patient and insurance company interactions
• Provide guidance on payment options and assist with account balances that are aging but not in collections
• Maintain accurate account documentation and adhere to company policies and performance metrics

Required qualifications:

• High School Diploma or equivalent (GED) required
• Prior experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding, as well as experience with Artiva and Cerner Soarian applications preferred
• Ability to navigate multiple computer applications and databases effectively
• Understanding of sensitive personal information (SPI) and commitment to maintaining confidentiality