Florida Licensed Customer Service Rep
Job Summary
To support a collaborative service-focused team, the full-time Florida Licensed Customer Service Representative will manage service-related inquiries, process policy updates, and resolve customer concerns while working remotely from home.
Key Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- Provide policy and coverage information, including account status and transaction history
- Resolve customer complaints, concerns, and inquiries in a timely and professional manner
Required Qualifications
- High school diploma or GED
- Active Personal Lines Property & Casualty Agent License (2-20 FL)
- Proficiency in database systems, internet applications, and Microsoft Office
- Strong organizational skills with the ability to manage multiple priorities
- Ability to work independently and collaboratively in a remote environment
Complete Job Description
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