Florida Licensed Customer Service Rep
Job Summary
Providing customer service in a virtual call center environment, the Florida Licensed Customer Service Representative will respond to inquiries regarding insurance policies, assist clients with claims and benefits, and maintain a comprehensive knowledge of company products while working part-time on an hourly basis.
Key responsibilities
- Respond to telephone inquiries from policyholders, beneficiaries, and providers regarding insurance information
- Accurately access and update software system data to provide information on claims status and benefits verification
- Research company records to assist customers with inquiries and perform routine transactions
Required qualifications
- High school diploma or GED, with six months of related call center experience
- Ability to type at least 30 words per minute with a 95% accuracy rate
- Experience in a call center setting, preferably with Long Term Care Insurance
- Proven ability to work independently and remotely with a reliable internet connection
- Willingness to comply with company regulations regarding privacy and confidentiality
Complete Job Description
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