Florida Licensed Customer Service Specialist

Job Summary

A company is looking for a Customer Service Escalation Specialist (Mid-Day Shift).

Key Responsibilities

• Manage escalated customer matters through phone calls and emails
• Research and make decisions on escalated endorsements and policy reinstatements
• Identify trends in customer service issues and recommend procedural changes

Required Qualifications

• Valid Florida Insurance License (2-20 or 20-44)
• High school diploma required; college education preferred
• Minimum of 5 years of experience in Florida homeowners insurance
• Bilingual in English and Spanish is preferred
• Experience in training and procedural documentation is a plus