Florida Licensed Customer Service Specialist
Job Summary
Providing exceptional customer support from a secure home office, the full-time Florida Licensed Customer Service Specialist will assist clients via phone, email, and live chat, focusing on product selection, order inquiries, and enhancing the overall customer experience.
Key responsibilities
- Assist customers with product selection and order-related questions through various communication channels
- Utilize active listening to understand customer needs and recommend effective solutions
- Maintain accurate records of customer interactions and meet established performance metrics
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience preferred, but training is available for the right candidate
- Proficiency in using technology and troubleshooting technical issues
- Ability to type a minimum of 40 WPM
- Strong interpersonal and decision-making skills with a proactive attitude towards customer satisfaction
Complete Job Description
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