Florida Licensed Customer Success Manager

Job Summary

To support a K-12 EdTech company, the part-time or full-time Florida Licensed Customer Success Manager will manage post-sale relationships, deliver product training, and drive customer engagement and retention in a remote environment.

Key Responsibilities:

• Connect with customers daily to build relationships, monitor product usage, and drive renewals and sales
• Own the onboarding process, conduct training sessions, and create engaging curriculum for educators
• Diagnose customer challenges, troubleshoot issues, and implement scalable solutions to enhance satisfaction

Required Qualifications:

• 2+ years of experience in K-12 Customer Success, preferably in a startup or EdTech setting
• Bachelor's Degree required, with prior teaching or administrative experience highly desirable
• Strong technical skills and consultative sales abilities are a plus
• Ability to work independently in a fast-paced, unstructured environment
• Must reside in Florida, with a preference for candidates near Orlando