Florida Licensed Escalations Team Lead

Job Summary

A company is looking for a Member & Provider Escalations Team Lead.

Key Responsibilities

• Hire, manage, and develop a team of support staff, overseeing performance management and HR tasks
• Monitor team outcomes and operational KPIs, conducting analysis and creating action plans as needed
• Lead team communications and foster an inclusive culture aligned with company values

Required Qualifications

• 2+ years experience in a customer service or escalations environment
• 1+ years healthcare and/or insurance experience
• 2+ years of direct people management experience
• 1+ years of experience using data and metrics to drive improvements
• 1+ years managing projects