Florida Licensed Insurance Customer Service Representative

Job Summary

Dedicated to providing exceptional customer care, the full-time Florida Licensed Insurance Customer Service Representative will handle incoming customer inquiries, process policy changes, and assist the sales team with documentation in a remote environment.

Key responsibilities

• Manage incoming customer calls to resolve issues or reroute them to appropriate team members
• Process policy changes, answer billing questions, and issue necessary insurance documents
• Support the sales team by organizing and filing insurance policy documents and assisting with retention efforts

Required qualifications

• Florida 2-20 Property & Casualty License required; Florida 20-44 license may be considered
• Four-year college degree or equivalent experience preferred
• Property and Casualty insurance experience is a plus but not mandatory
• Ability to adapt to changing business needs and work flexible hours, including evenings and Saturdays
• Strong organizational skills and a commitment to follow-up on assigned tasks