Florida Licensed Member Experience Specialist
Location: Remote
Compensation: Hourly
Reviewed: Mon, Apr 14, 2025
This job expires in: 19 days
Job Summary
A company is looking for a Member Experience Specialist.
Key Responsibilities
- Make outbound calls to welcome new members and provide information about the Healthplan
- Identify trends from calls that may suggest improvements in policies or procedures
- Facilitate quarterly Member Advisory meetings and meet quality assurance metrics
Required Qualifications
- High school diploma or equivalent
- 3+ years of customer service experience, preferably in a healthcare call center
- Experience with Microsoft Office applications and data entry systems
- Experience with data entry and call documentation
COMPLETE JOB DESCRIPTION
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