Florida Licensed Participant Services Rep

Job Summary

A company is looking for a PACE Participant Services Representative-Remote.

Key Responsibilities

• Efficiently answer and direct a large volume of inbound calls in a timely manner
• Provide exceptional customer service and identify caller needs with a warm tone
• Transfer calls to the appropriate department and assist with routine inquiries

Required Qualifications and Education

• High school diploma or G.E.D. required
• Two or more years of general office experience preferred
• Good computer skills, including MS Word, Excel, and Outlook
• Valid Florida Driver's License and required auto liability insurance
• Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs