Florida Licensed Pharmacy Customer Service Rep

Job Summary

A company is looking for a Pharmacy Customer Service Representative (Remote).

Key Responsibilities

• Provide customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies
• Handle and record pharmacy calls in accordance with departmental policies and regulatory standards
• Assist with the coordination and processing of pharmacy prior authorization requests and appeals

Required Qualifications

• At least 1 year of related experience, including call center or customer service experience
• Ability to work independently on special projects
• Proficiency in Microsoft Office suite and applicable software programs
• Ability to develop and maintain positive work relationships with various stakeholders
• Ability to meet established deadlines and manage multiple projects