Florida Licensed Product Support Rep

Job Summary

To support a mission-driven team focused on U.S. veterans, the full-time remote Florida Licensed Product Support Rep will respond to product inquiries, troubleshoot issues, and mentor team members while ensuring high-quality customer service and documentation.

Key Responsibilities

• Respond to customer product inquiries and issues primarily via phone and chat
• Support, mentor, and train other members of the product support team
• Troubleshoot customer concerns and document interactions and solutions accurately

Required Qualifications

• Minimum of 8 years of relevant work experience
• Experience working with veterans, healthcare systems, or government clients
• Demonstrated comfort handling high-volume phone-based customer interactions
• Ability to communicate effectively with clinical and non-clinical audiences
• Familiarity with knowledge base tools (e.g., Confluence or similar platforms)