Florida Licensed Reservation Associate

Job Summary

A company is looking for a Contact Center Reservation Associate in Florida.

Key Responsibilities

• Assist pet parents with booking grooming, boarding, and training services through inbound calls
• Drive sales by presenting additional services while ensuring quality customer service
• Provide feedback to supervisors on processes and customer interactions as necessary

Required Qualifications

• High school diploma or GED required
• Customer service experience is essential
• Fluency in English is required; bilingual in English and Spanish is beneficial
• Exceptional technical skills with the ability to manage multiple computer systems
• Call center and/or sales experience is preferred