Florida Licensed Service Advocate
Job Summary
Focused on delivering exceptional service, the full-time Florida Licensed Service Advocate will manage complex inquiries and complaints from customers, providers, and agents, ensuring satisfaction while working remotely with occasional travel for meetings and collaboration.
Key responsibilities
- Provide expert customer service by answering complex benefit questions and resolving issues for plan members and providers
- Act as the primary resource for senior leadership in managing escalated complaints and achieving rapid resolutions
- Support continuous improvement by identifying and addressing operational issues and guiding less experienced Service Advocates
Required qualifications
- 3+ years of related work experience
- High School Diploma
Complete Job Description
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