Florida Licensed Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager.

Key Responsibilities

• Lead and manage remote teams, ensuring effective training and performance evaluations
• Manage operations to meet budget, quality, productivity, and satisfaction goals
• Develop and document standard operating procedures for policies and operations

Required Qualifications

• Minimum 5 years in travel, lifestyle, or hospitality services
• Minimum 5 years managing teams of 15+ in a call center environment
• Relevant Supervisor Travel Industry Certification required
• Bachelor's degree or equivalent experience required
• Experience with travel programs and B2B models preferred