Florida Licensed Support Center Supervisor

Job Summary

A company is looking for a Supervisor, Support Center Operations.

Key Responsibilities

• Leads and supervises the support center team to ensure customer service excellence
• Manages escalations and complex member inquiries effectively
• Hires, trains, and develops team members while ensuring compliance with regulations

Required Qualifications

• At least 5 years of customer service, call center, and/or sales experience, with 3 years in a call center environment
• Understanding of insurance products including Medicaid, Medicare, and enrollment processes
• Organizational and time-management skills to manage multiple projects
• Ability to maintain confidentiality and comply with HIPAA regulations
• Proficiency in Microsoft Office suite and applicable software programs