Florida Licensed Support Center Supervisor

Job Summary

Leading a team dedicated to customer service excellence, the full-time Florida Licensed Support Center Supervisor will manage escalations, address complex member inquiries, and ensure compliance with regulatory requirements while working remotely.

Key responsibilities

• Provide leadership and oversight for the member and provider support center, ensuring exemplary service delivery
• Manage escalations effectively, ensuring accountability and timely communication to resolution
• Hire, train, develop, and manage the support center team to achieve departmental goals

Required qualifications

• Bilingual Spanish/English
• At least 5 years of customer service, call center, and/or sales experience, including 3 years in a call center environment
• Understanding of insurance products such as Medicaid, Medicare, and Marketplace enrollment processes
• Strong organizational and time-management skills
• Ability to maintain confidentiality and comply with HIPAA regulations